Web chat software to boost sales, reduce abandoned baskets, and increase order Value
Use web chat software to guide your customers to success. Offer real-time service and support throughout their journey, when and where they need it most.
Be proactive and connect at the best time and place to save abandoned baskets or even increase their value rate.
Your agents can view a list of the customer’s current activity on your website. This enables them to respond even more relevantly.
Agents can highlight areas on screen, scroll up or down the page, or even key data on the customer screen. For security, only the customer can submit the data, click a button or follow a link.
Build a library of clear, standardised canned messages for your agents to use. Value your customer’s time while offering a professional and courteous service.
Give your agent access the customer’s prior activity on your website, before they clicked to chat. Historical page tracking will provide much better context to the enquiry.
Chat messages can be translated automatically so that your advisors and customers can communicate in different languages.
Sometimes it is simply more effective to chat directly. Your agents can escalate seamlessly to a video or phone call directly from the active web chat window.
Maximise revenue by reaching out to customers who may otherwise have abandoned their online shopping basket. Potentially upsell other relevant products and services during the chat conversation.
Avoid unnecessary calls if an online self-service attempt or transaction fails. Reach out in real-time to solve issues quickly if a visitor is paused on a web page too long.
Agents can normally handle multiple chat sessions at the same time. Also, by combining canned answers and customer browsing history, agents can deliver more consistent, informed responses.
Chat is quickly becoming the channel of choice for customers. Does your chat solution meet their needs and expectations?
Choose the customer experience capabilities that work best for your company – as you need them.
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