Value your customer’s time
Reduce wait times and increase first-contact resolution rates with Automatic Call Distribution (ACD).
Queue-based routing will distribute calls according to skills, times or priorities. It also reacts automatically when KPIs are at risk, enabling automatic overflows and intelligent channel switches. For example, it will optimise routing by expanding the agent pool or offer callbacks to manage traffic peaks.
Intelligent Routing ensures all interactions are identified, prioritised, routed and transacted expertly, first time, every time.