Enghouse Interactive Platforms

Enghouse Interactive over the last 7 years has been building its portfolio of customer interaction suites. Whether you need to provide a personalised, informed service through a specialised operator centre or a multi-channel, multi-site contact centre, we have the knowledge, the products, the partners and the deployment expertise to deliver flexible and scalable applications that integrate easily into a complete solution to meet the unique communications needs of any organisation.

With over 20years experience developing solutions that support the full range of deployment methods from premise-based, through to private, public or community cloud and even hybrid requirements, Enghouse has an enviable pedigree.

Designed to be both scalable and modular our portfolio of contact centre solutions including outbound offer organisations of any size and complexity a unique, integrated solution that meets all their requirements for improved service, productivity and cost efficiency.

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Enghouse provides a range of self-service solutions from pre-built IVR applications and custom speech recognition systems to an application development platform for deploying voice self service, sms, mobile, email and video messaging.

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Combining superior call handling with rich directory and presence information, our consoles enable operators and receptionists to quickly and professionally manage and transfer interactions to the correct person, department, location or company.

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Our affordable, scalable call recording, speech analytics and quality monitoring solutions are utilised by businesses of all sizes for compliance, security and improving service levels.

Easy to use and fast to deploy, our applications are neither expensive nor complex making them the right choice whatever your requirements.

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Quickly and easily develop, optimise, integrate and deploy dynamic communications solutions with Enghouse Interactive solutions and services, including: CTI, CRM integration, IP phone applications, VoiceXML testing, and an IVR development toolkit.

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Acquisitions to improve customer experience

Enghouse Interactive is a subsidiary of Enghouse Systems Limited, a software and services company traded on the Toronto Stock Exchange (TSX) under the symbol “ ENGH.”

Founded in 1984, Enghouse Systems is a consistently profitable company, which has grown both organically and through the acquisition of well-regarded customer interaction specialists including Andtek, Arc, CosmoCom, Datapulse, IT Sonix, Syntellect, Telrex, Trio, Voxtron and Zeacom.

All our acquired companies have one thing in common software which improves customer experience. Enghouse Interactive continues to invest in new companies and integrates our platforms together to achieve this for our customers today and into the future.

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Benefits

  • Integrated solutions
  • Within the deployment method of choice
  • 300% growth year on year
  • Investing in solutions which improve customer service
  • Are modular and work together or standalone
  • Platform independent but yet work with leading telephony platforms including Cisco, Avaya, NEC and Microsoft Lync
  • Can integrate with the leading CRM / 3rd party systems
  • Can scale from 5 seats to over 10,000
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See it in action

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To get ahead of the game for itself and its customers, BT worked with Enghouse Interactive to develop Cloud Contact. A hosted multimedia solution needing no onsite hardware, BT Cloud Contact can be deployed in weeks and scaled in days. Furthermore, its cloud-based nature virtually eliminates capital expenditure using a predictable pay-as-you-go pricing model.

BT Global Services

Go to Case Studies

Enghouse Interactive Solutions Brochure

Article: Getting on the front foot

Enghouse Interactive Consumer Survey