Delight your customers and empower your workforce

Products

Delight your customers and empower your workforce

Customer interaction software that enable you to flex and grow with demand

Delivering a positive customer experience is crucial

Choose your customer interaction software carefully. Your customers want to interact with companies who value their time. In ways that are painless, quick, and effective.

To meet these demands, businesses need to ensure they have the right technical capabilities in place. Not only to respond but to measure and monitor communications to get the best value out of all customer interactions.

One size does not fit all. Our solutions are scalable both in deployment, size, complexity, and integration options. Ensure successful and effortless customer interactions, whatever your budget or size.

In a way that’s right for you. On premise, hosted, cloud or hybrid.

Customer Interaction Software
Customer interaction solutions
Scalable

Our solutions scale from a single site call reception console, to multi-tenanted, multichannel contact centres with more than 10,000 users.

Customer interaction solutions
Agile

Support the full range of deployment methods. From premise-based, to private, public or community cloud and hybrid requirements.

Customer interaction solutions
Flexible

Modular by design and work together or standalone. Our multichannel contact centre solutions offer choice and flexibility.

Bring your customers closer to your business with Enghouse Interactive, a leading expert in customer interaction solutions.

Our Customer Interaction Solutions

Exceptional customer service is about removing the need for the customer to put in time and effort. While still giving them what they want as quickly and efficiently as possible.

Make every customer interaction count

Contact Centre

Increase customer loyalty and average spend. Reduce cost of transaction without affecting service quality. Increase first contact resolution and agent efficiency. Deliver a first-class service to all customers.

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Empower your customers to self-serve

Self-Service

Offer a choice of self-service channels so your customers can manage simple or routine tasks and be self-sufficient. Free up your advisors to focus on higher-value interactions whilst simultaneously increasing productivity, efficiency and reducing costs.

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Monitor, measure and improve

Quality Control & Customer Insight

Improve your quality of service. Manage, evaluate and coach your workforce. Reduce liability and achieve regulatory compliance. Use AI to gain actionable customer insights and optimise your customer experience.

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Meet new global workforce expectations

UC & Video Collaboration

Stay connected and remain resilient in the face of disruptions. Enrich your digital customer experiences with video. Enable fast, clear and secure communication between your remote workforce and customers.

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Connect people, processes and systems

Integrations

Streamline your contact centre and back-office processes. Integrate technology, information, communication and collaborative capabilities across your whole organisation to deliver a seamless experience to your customers.

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Customer Interaction Solutions

Enable your contact centre to flex with demand. Leverage existing technology and applications by overlaying additional functionality.

Related Resources

Enghouse Interactive is certified with leading UC and PBX vendors including Microsoft, Cisco, NEC and Avaya. Along with open APIs, this allows for quick and robust integrations to other enterprise applications.