1 million
agent seats handling calls through our system
100
Ofcom compliant with variable limits
1
interactions through our systems daily
400
increase in talk time

Advanced solution for outbound communication

Manual dialling, reaching engaged tones and answering machines, incorrect dialled numbers, waiting for customers to pick up – is an inefficient use of your agents’ time. The Enghouse Outbound Predictive Dialler is an outbound calling system that empowers agents through automated technology, which can quickly and easily detect busy signals, answer machines and disconnected numbers.

This easy-to-use tool combines market-leading predictive dialling capabilities with the latest generation of answer machine detection to help you:

  • Maximise agent productivity – automate dialling, boost agent talk time
  • Increase your profitability – set up new campaigns quickly and easily
  • Be 100% compliant – conform to all UK regulations, including Ofcom
  • Evaluate performance – by agent or across an entire campaign

How we helped one of our customers The Direct Travel Team

As a result of the new solution, The Direct Travel Team has significantly raised talk time on many of their projects, in some cases from 15 minutes per hour up to as much as 45 minutes per hour. Most of this can be attributed to the rich functionality of the dialler, and in particular, features like answer machine and busy tone detection. The success rate of campaigns has increased significantly also, mainly because the efficiency of automated dialling using the Enghouse Interactive solution enables The Direct Travel Team to contact many more leads in the same period of time.

3 top reasons The Direct Travel Team adopted the Enghouse dialler technology

Drive Efficiency Gains

Implementing the Enghouse Interactive Outbound Predictive Dialler has helped us to reduce costs and improve productivity and efficiency within the call centre”.

Double Agent Productivity

Agents have become far more productive for the business but they are also seeing the results of that enhanced productivity in their own pay packets and that has had a very positive effect on staff morale”.

Make Better Use of Data

“The ability to connect with and interact with the data generated by the solution more effectively, really helps us to drive up call volumes and achieve better results in the campaigns we carry out

Download the Direct Travel Team case study

Download Guide to Predictive Dialling

Free Operational Review

During your free one-day onsite review, we’ll examine your current operations, pinpoint areas for improvement and ultimately, help you perform better.

Book a Review

Free 30-Day Software Trial

Test drive a fully-functioning Enghouse Interactive Outbound Predictive Dialler free for 30 days, to see how you can drive productivity, profitability and performance*

Request Free 30-Day Trial

“We have built a longstanding, trusting relationship with Enghouse Interactive based not just on the quality of their technology but also of their service and support. The Outbound Dialler is an excellent match for our needs thanks to its combination of rich functionality, efficiency and flexibility, but we also knew we could rely on Enghouse to help maximise the benefits of the solution. Speed of implementation was especially key to us. Enghouse excelled here, enabling us to get up and running in days with a hosted solution, rather than weeks or months which might otherwise have been the case. It allowed us to develop the infrastructure we needed to ultimately move to an on-premises model.”

Andrew McCann, Head of Contact Centres at Payzone UK

“Talk time doubled from 20 minutes in every hour to 40 minutes per hour per agent.”

Jazz Singh, Managing Director, The Direct Travel Team

“For us, the central outbound dialler platform is clearly the way forward. It’s the flexibility and quality of technical and commercial processes and in addition, the direct cost savings, through the interface reducing the direct telephone connection to the E-Plus network and the short-term connection of new call centre services to complex campaigns.”

Christian Tromm of E-Plus.
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