Enghouse Outbound Predictive Dialler

Outbound Communicator

Enghouse Outbound Predictive Dialler

Agent seats handling calls
Ofcom compliant with variable limits
Daily interactions
Increase in talk time

Advanced solution for outbound communication

Manual dialling, reaching engaged tones and answering machines, incorrectly dialled numbers, waiting for customers to pick up – is an inefficient use of your agents’ time.

The Enghouse Outbound Predictive Dialler is an outbound calling system that empowers agents through automated technology, which can quickly and easily detect busy signals, answer machines and disconnected numbers.

This easy-to-use tool combines market-leading predictive dialling capabilities with the latest generation of answer machine detection to help you:

  • Maximise agent productivity – automate dialling, boost agent talk time
  • Increase your profitability – set up new campaigns quickly and easily
  • Be 100% compliant – conform to all UK regulations, including Ofcom
  • Evaluate performance – by agent or across an entire campaign

How we helped The Direct Travel Team increase their success rate

The Direct Travel Team’s business has always been 100% telephone-based. In its earliest days, it operated in a manual dialling environment that made it difficult to maximise productivity or process efficiency. At that time, it was not unusual for agents to only spend around 15 minutes per hour on the phone. To address this situation, the Direct Travel Team selected the award-winning outbound predictive dialler solution from Enghouse Interactive.

As a result, The Direct Travel Team has significantly raised talk time on many of their projects. In some cases from 15 minutes up to as much as 45 minutes per hour. Most of this can be attributed to features such as answer machine and busy tone detection.

The success rate of campaigns has increased significantly also. Mainly because the efficiency of automated dialling enables The Direct Travel Team to contact many more leads in the same period of time.

3 Top Reasons

Why The Direct Travel Team adopted the Enghouse dialler technology:

Drive Efficiency Gains

“Implementing the Enghouse Interactive Outbound Predictive Dialler has helped us to reduce costs and improve productivity and efficiency within the call centre.”

Double Agent Productivity

“Agents have become far more productive for the business but they are also seeing the results of that enhanced productivity in their own pay packets and that has had a very positive effect on staff morale.”

Make Better Use of Data

“The ability to connect with and interact with the data generated by the solution more effectively, really helps us to drive up call volumes and achieve better results in the campaigns we carry out.”

Case Study: Direct Travel Team

Guide to Predictive Dialling

Free Operational Review

During your free one-day onsite review, we’ll examine your current operations, pinpoint areas for improvement and ultimately, help you perform better.

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Free 30-Day Software Trial

Test drive a fully-functioning Enghouse Interactive Outbound Predictive Dialler free for 30 days, to see how you can drive productivity, profitability and performance.*

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More Testimonials

“The Outbound Dialler is an excellent match for our needs thanks to its combination of rich functionality, efficiency and flexibility, but we also knew we could rely on Enghouse to help maximise the benefits of the solution. Speed of implementation was especially key to us. Enghouse excelled here, enabling us to get up and running in days with a hosted solution, rather than weeks or months which might otherwise have been the case.”

Andrew McCann, Head of Contact Centres at Payzone UK

“For us, the central outbound dialler platform is clearly the way forward. It’s the flexibility and quality of technical and commercial processes and in addition, the direct cost savings, through the interface reducing the direct telephone connection to the E-Plus network and the short-term connection of new call centre services to complex campaigns.”

Christian Tromm of E-Plus