Finding your balance

The New Hybrid Workplace

Finding your balance

Achieve your goals, your way

A chance to adapt and re-imagine technology

With great change comes great opportunity. This is your chance to adapt and re-imagine your business strategy and the role that technology will play in it. Rise to the challenges that lie ahead in 2021 and get your contact centre fit for purpose!

2021 will see the emergence of a new hybrid workplace. Enghouse can help you make the right choices for your individual business needs and provide you with the most suitable technology that supports meeting your employees’ new expectations on the way they work while responding to changes in customer preferences, attitudes or behaviours in a way that will ensure long-term customer satisfaction, loyalty and advocacy.

The New Hybrid Workplace
Agent wellbeing in the hybrid workplace

On-Demand Webinar

Agent wellbeing in the hybrid workplace

A virtual roundtable on balancing employee needs and business objectives with Enghouse Interactive, Salesforce, Microsoft, WellKom, Ascensos and the Chartered Institute of Ergonomics & Human Factors.

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Employees

Enable staff to work effectively regardless of location. Equip them with the tools and digital capabilities that boost their productivity and motivation and provide support from a mental health and wellbeing perspective.

Customer Experience

Address your customers’ needs by focusing on care and connecting in a safe and effortless way. Listen to your customers, act proactively and be aware of rapidly shifting expectations.

Technology

Cloud and collaboration are vital for success in the ‘New Normal’. Your technology needs to support new communications and create seamless workflows that improve both individual and organisational performance.

eGuide

Agent wellbeing in the hybrid working world

Employees are a company’s greatest asset and the backbone of any successful organisation. Agent wellbeing should therefore always be a focus, but COVID and the switch to hybrid working has accelerated its importance.

This guide highlights the direct correlation between high levels of mental and physical wellbeing and running a successful contact centre. Find out how to apply the right mix of culture, processes, and technology to put agent wellbeing centre stage.

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agent wellbeing in the hybrid working-world

A hybrid workplace can improve CX and drive growth

Technology plays a crucial role in creating a hybrid work environment that powers new workflows between people and places and enables seamless communication and collaboration so that virtual teams are motivated and engaged. Enghouse can help you retooling your workspaces for modern demands, building corporate speed and agility while optimising for long-term employee health, productivity and ultimately, a positive customer experience.

Collaboration

Collaboration

Our contact centre Connect and Extend integration with Microsoft Teams allows your critical front-line staff to collaborate seamlessly with the rest of the organisation. Whether your an existing Skype for Business user, on another PBX or, have recently migrated to Teams, Enghouse can help you leverage your investment in Microsoft technology.

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Cloud

Cloud

Enghouse Cloud Contact, our easy to deploy, all-in-one cloud contact centre platform, gives you the flexibility to scale and burst capacity to manage spikes in contact volume. It comes along with an extensive set of reporting, call recording, agent evaluation tools, workforce management and advanced integration capabilities.

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Video

Video

Enghouse Vidyo is a secure and highly scalable video platform. Available on mobile, tablet and desktop devices, Vidyo offers a user-friendly in-browser experience or can be embedded directly into your business flows, applications, or devices. Importantly, Vidyo can provide good quality video even on low-bandwidth connections such as 3G.

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Video Case Study

A Contact Centre Migration Journey

Landmark Information Group talk about their migration journey collaboration with Enghouse Interactive from Lync to Microsoft Teams.

Weathering uncertainty is key for business continuity

Uncertainty is part of the ‘New Normal’. Ensuring flexibility, security and reliability will help you survive and thrive, providing business continuity even in turbulent times. Make 2021 yours and get ready for the challenges that lie ahead. Enghouse has the right technology and experience to support you in creating an agile and resilient organisation fit for the future.

Security

Security

The coronavirus crisis has spurred companies to deploy tools to ensure business continuity, but that need shouldn’t outweigh careful consideration of a vendor’s security portfolio. Consider how your data is stored, maintained and used. Enghouse leverages industry-standard technologies with the goal of securing your users’ communications and private information.

Scalability

Scalability

Leveraging existing tech stacks for speed and cost-effectiveness, build a digital workspace that can be scaled quickly across the organisation and accelerate the virtual assembly of remote employees. Opt for tools and processes that easily grow with you as your business expands and flexes with seasonality requirements.

Agility

Agility

Enghouse designs, delivers and supports robust, scalable technical solutions that optimise your business processes. We can help you apply new technologies such as AI to ensure that your contact centre is agile enough to provide exceptional customer experience, even while dealing with the heaviest of contact volumes.

“The new contact centre solution from Enghouse gives us the ability to improve turnaround times for customer queries and interactions and reduce the cost of our customer engagement.”

Brian Gahan

Head of IT, FLOGAS Ireland

eGuide

Five reasons to integrate your contact centre with Microsoft Teams

Thanks to its combination of workplace chat, video meetings, file storage and application integration Microsoft Teams has been central to responding to the increased need for communication and collaboration, enabling users to access anything from anywhere, on any device.

This guide highlights the top five reasons why companies should look to integrate their contact centre into Microsoft Teams, improving communication and collaboration across the organisation and helping agents provide better, more efficient customer service.

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Ready to schedule a demo or need more information?

 

We strive to find the best solution that serves your individual business needs and operational requirements.

Enghouse provides a bespoke service and state-of-the-art solutions that accelerate the service experience you are offering to your customer.

Get in touch to discuss how Enghouse can help your organisation achieve your goals, your way.

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