With great change comes great opportunity. This is your chance to adapt and re-imagine your business strategy and the role that technology will play in it. Rise to the challenges that lie ahead in 2021 and get your contact centre fit for purpose!
2021 will see the emergence of a new hybrid workplace. Enghouse can help you make the right choices for your individual business needs and provide you with the most suitable technology that supports meeting your employees’ new expectations on the way they work while responding to changes in customer preferences, attitudes or behaviours in a way that will ensure long-term customer satisfaction, loyalty and advocacy.
Enable staff to work effectively regardless of location. Equip them with the tools and digital capabilities that boost their productivity and motivation and provide support from a mental health and wellbeing perspective.
Address your customers’ needs by focusing on care and connecting in a safe and effortless way. Listen to your customers, act proactively and be aware of rapidly shifting expectations.
Technology needs to support new communications and create seamless workflows that improve both individual and organisational performance. Cloud and collaboration technologies are vital in empowering your business to succeed in the ‘New Normal’.
There’s a real requirement to reduce costs in the contact centre in order to do more with less, particularly with the financial impact of the pandemic. However, simply making untargeted, short-term cuts is a false economy. Unhappy customers will simply leave, hitting your bottom line and reputation as they share their bad experiences on social media.
Download our latest eBook for valuable advice on how to achieve the balance of reducing costs while boosting long-term customer satisfaction.
Technology plays a crucial role in creating a hybrid work environment that powers new workflows between people and places and enables seamless communication and collaboration so that virtual teams are motivated and engaged. Enghouse can help you retooling your workspaces for modern demands, building corporate speed and agility while optimising for long-term employee health, productivity and ultimately, a positive customer experience.
Our natively integrated Microsoft Teams contact centre solution allows your critical front-line staff to collaborate seamlessly with the rest of the organisation. Whether your an existing Skype for Business user, on another PBX or have recently migrated to Teams, Enghouse can help you leverage your investment in Microsoft technology.
Enghouse Cloud Contact, our easy to deploy, all-in-one cloud contact centre platform, gives you the flexibility to scale and burst capacity to manage spikes in contact volume. Our feature-rich solution comes along with an extensive set of reporting, call recording, agent evaluation tools, workforce management and advanced integration capabilities.
Enghouse Vidyo is a secure and highly scalable video platform. Available on mobile, tablet and desktop devices, Vidyo offers a user-friendly in-browser experience or can be embedded directly into your business flows, applications, or devices. Importantly, Vidyo can provide good quality video even on low-bandwidth connections such as 3G.
We strive to find the best solution that serves your individual business needs and operational requirements. Enghouse provides a bespoke service and state-of-the-art solutions that accelerate the service experience you are offering to your customer.
Get in touch to discuss how Enghouse can help your organisation achieve your goals, your way.
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Uncertainty is part of the ‘New Normal’. Ensuring flexibility, security and reliability will help you survive and thrive, providing business continuity even in turbulent times. Make 2021 yours and get ready for the challenges that lie ahead. Enghouse has the right technology and experience in supporting you create an agile and resilient organisations fit for the future.
The coronavirus crisis has spurred companies to deploy tools to ensure business continuity, but that need shouldn’t outweigh careful consideration of a vendor’s security portfolio. Consider how your data is stored, maintained and used. Enghouse leverages industry-standard technologies with the goal of securing your users’ communications and private information.
Leveraging existing tech stacks for speed and cost-effectiveness, build a digital workspace that can be scaled quickly across the organisation and accelerate the virtual assembly of remote employees. Opt for tools and processes that easily grow with you as your business expands and flexes with seasonality requirements.
Enghouse designs, delivers and supports robust, scalable technical solutions that optimise your business processes. We can help you apply new technologies such as AI to ensure that your contact centre is agile enough to provide exceptional customer experience, even while dealing with the heaviest of contact volumes.
What does the future hold for UK contact centres? Download the latest Contact Babel report to gain insights into major considerations that affect the contact centre industry, such as remote working, digital service, customer experience, AI, omnichannel, technology, salaries, attrition and strategy.
Take on your contact centre’s strategic journey, gaining competitive advantage guided by profitable, customer-centric business decisions, but risking setback when you fail to meet your customer’s needs through innovation and efficiency.
This guide provides key considerations for choosing the right contact centre solution for your business and highlights some of the common issues that organisations face – and how businesses have solved them by working with Enghouse.
This guide provides organisations with ideas for how they can achieve the balance of reducing costs while boosting long-term customer satisfaction.
Mayo County Council’s agents are handling 30-40% more calls since implementing Enghouse Interactive Communications Center. Find out how the local authority has streamlined its service offerings and successfully drives public engagement and interaction.
FLOGAS has managed to mobilise 130 contact centre agents within days without impacting customer experience. Find out how Enghouse solutions have enabled the Irish gas and electricity supplier to reduce the cost of our customer engagement while improving CX through the ability to handle higher call volumes.
We are the world’s most reliable customer contact technology provider. Our global brand is built on our track record of consistently honouring our commitments to our customers, our staff and our shareholders.
Enghouse Interactive, a subsidiary of Enghouse Systems Limited (TSX: ENGH), is a leading global provider of customer contact software and service solutions that deliver enhanced customer service and transform the contact centre from a cost centre into a powerful growth engine.
Our practices and solutions enable businesses to leverage meaningful, daily customer interactions to extract key insights used to deepen customer loyalty and uncover new opportunities to add value, profitably. Supporting over 10,000 customers, in 120+ countries, Enghouse Interactive works within any local regulatory environment and supports any telephony technology, whether deployed on-premises or in the Cloud, ensuring that our customers can be reached by their customers – anytime, anywhere and via any channel.