Boost your teams performance with a true collaborative approach

Microsoft Teams

Embed True Collaboration and Teamwork in All Customer Experiences

Enghouse’s advanced interaction-handling capabilities help route your customers to your frontline workers—and the Microsoft Teams shared workspace lets them effortlessly engage back-office experts to provide the best resolution available for each call.

How Will Contact Centres Transition to Microsoft Teams?

Whatever stage you are at within your Microsoft strategy Enghouse has the expertise, referenceability and journey mapping to help you transition from Skype for Business Online to Teams. Enghouse can guide your contact centre every step of the way.

Microsoft Trusted Partner

Enghouse Interactive is a Microsoft Gold Certified Partner, putting us in the top 1% of elite technology providers. We’ve worked with Microsoft for more than 12 years at the forefront of communications technology and  more than 600 customers have trusted us to deploy leading-edge contact centres in a Microsoft environment. This means you can relax knowing you’re in safe hands, however complex your vision.

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“The tight integration between Microsoft technology and Enghouse solutions plays an important role in facilitating and simplifying the migration experience for customers – and their resulting collaboration, communications and productivity gains.”

Microsoft

An Enghouse-Teams Contact Centre Unifies Your Business for Immediate, Tangible Results

effective comms

Communicate more effectively

Leverage a single, powerful platform to manage all communications

everyone

Customer Service Ownership

Front, middle or back office working towards customer satisfaction

advanced routing

Speak to the right person

Advanced routing to appropriate Team or personnel first time

track

Reporting and visibility

Monitor, track and build actionable intelligence to improve outcomes

Enghouse & Microsoft Products

Leverage your investment in Microsoft Teams technology and embrace its phenomenally successful collaboration for your own customer communications. Select from Enghouse’s portfolio of complementary fully-integrated solutions to expand your contact centre capabilities

contact centre

Contact Centre

Attendant Console

Attendant Console

Quality Management

Recording and Quality Management

Speak to Enghouse to leverage your investment in Microsoft technology

Whether you are an existing Skype for Business user, or recently migrated Teams user.  Your business can benefit from a connected solution that’s available anywhere. Enghouse Interactive can offer you a fully integrated Microsoft contact centre solution that allows your critical frontline staff to collaborate seamlessly with the rest of the organisation, providing your customers with a superior experience that perfectly represents your brand.

Contact Us To Learn More

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Further Reading

Teams Brochure

   Brochure: Communications Center for Microsoft Teams

Microsoft Teams

UC Today: Moving your contact centre to Microsoft Teams

Guide to Migrating - ebook

e-Book: Guide to Migrating your Contact Centre to Microsoft Teams

Microsoft discusses its tight integration with Enghouse

The benefits of a Microsoft Teams Contact Centre

A Winning Strategy for Microsoft and Enghouse

About Enghouse Interactive

Enghouse Interactive is a leading expert in customer communications. The contact centre is at the heart of your business, which provides opportunities to differentiate your company’s service, as well as gain feedback and build customer loyalty.

With over 25 years experience, across industries served, our communication platform is agile enough to efficiently respond to customers from any channel, while providing actionable intelligence to drive ongoing improvement. Our unique omnichannel contact centre solutions offer choice and flexibility. They are also scalable in deployment, size, complexity and integration to ensure successful and effortless customer interaction, whatever your budget.