Enghouse’s advanced interaction-handling capabilities help route your customers to your frontline workers—and the Microsoft Teams shared workspace lets them effortlessly engage back-office experts to provide the best resolution available for each call.
How Will Contact Centres Transition to Microsoft Teams?
Whatever stage you are at within your Microsoft strategy Enghouse has the expertise, referenceability and journey mapping to help you transition from Skype for Business Online to Teams. Enghouse can guide your contact centre every step of the way.
Enghouse Interactive is a Microsoft Gold Certified Partner, putting us in the top 1% of elite technology providers. We’ve worked with Microsoft for more than 12 years at the forefront of communications technology and more than 600 customers have trusted us to deploy leading-edge contact centres in a Microsoft environment. This means you can relax knowing you’re in safe hands, however complex your vision.
Microsoft introduced us to Enghouse Interactive, which gave us the opportunity to implement one of the first Teams only customer contact centres within local government.
“The combination of Enghouse and Microsoft Teams is a game changer for Mayo County Council. It has taken our customer service to a whole new level”. We believe our customer service has jumped forward a generation, “well, that’s the way we feel”. The staff and customer satisfaction is a testament to this.”
Mayo County Council
"The tight integration between Microsoft technology and Enghouse solutions plays an important role in facilitating and simplifying the migration experience for customers - and their resulting collaboration, communications and productivity gains."
Communicate more effectively
Leverage a single, powerful platform to manage all communications
Customer Service Ownership
Front, middle or back office working towards customer satisfaction
Speak to the right person
Advanced routing to appropriate Team or personnel first time
Reporting and visibility
Monitor, track and build actionable intelligence to improve outcomes
Whether you are an existing Skype for Business user, or recently migrated Teams user. Your business can benefit from a connected solution that’s available anywhere. Enghouse Interactive can offer you a fully integrated Microsoft contact centre solution that allows your critical frontline staff to collaborate seamlessly with the rest of the organisation, providing your customers with a superior experience that perfectly represents your brand.
Microsoft discusses its tight integration with Enghouse
The benefits of a Microsoft Teams Contact Centre
A Winning Strategy for Microsoft and Enghouse
Enghouse Interactive is a leading expert in customer communications. The contact centre is at the heart of your business, which provides opportunities to differentiate your company’s service, as well as gain feedback and build customer loyalty.
With over 25 years experience, across industries served, our communication platform is agile enough to efficiently respond to customers from any channel, while providing actionable intelligence to drive ongoing improvement. Our unique omnichannel contact centre solutions offer choice and flexibility. They are also scalable in deployment, size, complexity and integration to ensure successful and effortless customer interaction, whatever your budget.