The answer to true collaboration and a team approach to your customers

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Microsoft Teams brings everything together in a shared workspace, Enghouse Interactive helps to bring your customers to expert Team agents with advanced call handling capabilities.

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How Will Contact Centres Transition to Microsoft Teams?

Whatever stage you are at within your Microsoft strategy Enghouse has the expertise, referenceability and journey mapping to help you transition from Skype for Business Online to Teams. Enghouse can guide your contact centre every step of the way.

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Microsoft Gold Partner

Microsoft – Trusted partner

Enghouse Interactive is a Microsoft Gold Partner. We’ve worked with Microsoft for more than 11 years at the forefront of communications technology, during which time over 600+ customers have trusted us to deploy leading-edge contact centres in a Microsoft environment. So, you can relax knowing you’re in safe hands from start to finish, however complex your vision.

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“The tight integration between Microsoft technology and Enghouse solutions plays an important role in facilitating and simplifying the migration experience for customers – and their resulting collaboration, communications and productivity gains.”

Microsoft

effective comms

Communicate more effectively

One single platform to manage all customer and employee interactions

everyone

Make everyone responsible for customer service

Front, middle or back office working towards customer satisfaction

advanced routing

Speak to the right person

Advanced routing to appropriate Team or personnel first time

track

Reporting and visibility

Monitor, track and build actionable intelligence to improve

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Enghouse & Microsoft Products

Leverage your investment in Microsoft Teams technology and embrace the collaboration with your customer communications. See below Enghouse Interactive capabilities

contact centre

Contact Centre

console

Console

quality management

Quality Management

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Speak to Enghouse to leverage your investment in Microsoft technology

Whether you’re a Skype or Teams user, or if you use Microsoft within your business environment, you benefit from a connected solution that’s available anywhere. But when it comes to customer communications, you may feel uncomfortable with having to manage dual infrastructure – a PBX for your call centre and Skype for Business for the rest of your telephony. An integrated solution from Enghouse Interactive will provide you with a single telephony platform, optimising your investments.

Contact Us To Learn More

Further Reading

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Hear from our CTO, Alex Black

Microsoft Teams

UC Today: Moving your contact centre to Microsoft Teams

Infographic

Infographic: The Journey – Make the move to a collaborative contact centre

About Enghouse Interactive

Enghouse Interactive is a leading expert in customer communications. The contact centre is at the heart of your business, which provides opportunities to differentiate your company’s service, as well as gain feedback and build customer loyalty.

With over 25 years experience, across industries served, our communication platform is agile enough to efficiently respond to customers from any channel, while providing actionable intelligence to drive ongoing improvement. Our unique omnichannel contact centre solutions offer choice and flexibility. They are also scalable in deployment, size, complexity and integration to ensure successful and effortless customer interaction, whatever your budget.