Boost your Team’s performance with a natively integrated Enghouse Interactive and Microsoft Teams contact centre

Microsoft Teams

Embed True Collaboration and Teamwork in All Customer Experiences

Enghouse’s advanced interaction-handling capabilities help route your customers to your front-line workers and the Microsoft Teams shared workspace lets them effortlessly engage back-office experts, to provide the best resolution available for each call.

An Enghouse-Teams Contact Centre Unifies Your Business for Immediate, Tangible Results

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Communicate more effectively

Leverage a single, powerful platform to manage all communications

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First call resolution

Reduce average call handling times by up to 15 seconds by screen popping customer CRM records

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Speak to the right person

Advanced routing to appropriate Team or personnel first time

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Reporting and visibility

Monitor, track and build actionable intelligence to improve outcomes

Click on the video to watch a short 5 minute demo of the Enghouse Interactive Communications Centre natively integrated with Microsoft Teams.

Alternatively, you can watch the full demo by clicking the button below.

Click here to watch full demo >

“The combination of Enghouse and Microsoft Teams is a game changer for Mayo County Council. It has taken our customer service to a whole new level”. We believe our customer service has jumped forward a generation, “well, that’s the way we feel”. The staff and customer satisfaction is a testament to this.”

Danny O’Toole - Head of Digital Transformation

"The tight integration between Microsoft technology and Enghouse solutions plays an important role in facilitating and simplifying the migration experience for customers - and their resulting collaboration, communications and productivity gains."

Microsoft

Three Assets to help you on your Migration Journey – Get Access >

Speak to Enghouse to leverage your investment in Microsoft technology

Whether your an existing Skype for Business user, or on another PBX, or recently migrated Teams user.  These 3 resources can help you successfully migrate your contact centre to Microsoft Teams.

We can offer a natively integrated Microsoft Teams contact centre solution that allows your critical front-line staff to collaborate seamlessly with the rest of the organisation.

What’s inside the contact centre Teams Migration success kit?

  1. Infographic – Making the Journey to a Collaborative Contact Centre
  2. Guide to Migrating your Contact Centre for Microsoft Teams
  3.  Video Case Study – Landmark Information Group – Contact Centre Migration Journey

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Enghouse & Microsoft Products

Leverage your investment in Microsoft Teams technology and embrace its phenomenally successful collaboration for your own customer communications. Select from Enghouse’s portfolio of complementary fully-integrated solutions to expand your contact centre capabilities.

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Microsoft Trusted Partner

Enghouse Interactive is a Microsoft Gold Certified Partner, putting us in the top 1% of elite technology providers. We’ve worked with Microsoft for more than 12 years at the forefront of communications technology and  more than 600 customers have trusted us to deploy leading-edge contact centres in a Microsoft environment. This means you can relax knowing you’re in safe hands, however complex your vision.

How Will Contact Centres Transition to Microsoft Teams?

Whatever stage you are at within your Microsoft strategy Enghouse has the expertise, referenceability and journey mapping to help you transition from Skype for Business Online to Teams. Enghouse can guide your contact centre every step of the way.

Further Reading

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   Brochure: Communications Center for Microsoft Teams

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Case Study: Mayo County Council – Driving Innovation Through Change

Microsoft Teams

UC Today: Moving your contact centre to Microsoft Teams

The benefits of a Microsoft Teams Contact Centre

Microsoft discusses its tight integration with Enghouse

About Enghouse Interactive

Enghouse Interactive is a leading expert in customer communications. The contact centre is at the heart of your business, which provides opportunities to differentiate your company’s service, as well as gain feedback and build customer loyalty.

With over 25 years experience, across industries served, our communication platform is agile enough to efficiently respond to customers from any channel, while providing actionable intelligence to drive ongoing improvement. Our unique omnichannel contact centre solutions offer choice and flexibility. They are also scalable in deployment, size, complexity and integration to ensure successful and effortless customer interaction, whatever your budget.

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