Your Ideal Contact Centre Migration Vendor
Enghouse Interactive can solve your contact centre journey dilemma. As specialist contact centre providers, we pride ourselves in the smooth, swift and secure migration of communications infrastructure to deliver your digital transformation objectives, optimally. Platform agnostic and accredited with the leading PBX and UC platforms, Enghouse Interactive will bring the best out of your existing technology investments whether you decide to host in the cloud, on premise or in a hybrid environment. Through intelligent integration, and consolidating your front, middle and back office processes, we get the best out of your combined resources so you benefit from a 360-degree view of your customers, cost-effectively.
Whatever stage you are at within your Microsoft strategy Enghouse has the expertise, referenceability and journey mapping to help you from the days of Microsoft OCS to Teams. Enghouse can guide your contact centre every step of the way.
Enghouse Interactive is a Microsoft Gold Partner. We’ve worked with Microsoft for more than 11 years at the forefront of communications technology, during which time over 600+ customers have trusted us to deploy leading-edge contact centres in a Microsoft environment. So, you can relax knowing you’re in safe hands from start to finish, however complex your vision.
“The tight integration between Microsoft technology and Enghouse solutions plays an important role in facilitating and simplifying the migration experience for customers – and their resulting collaboration, communications and productivity gains.”
Enghouse Interactive has embraced Microsoft technology with native integration with our solutions helping to continue to connect businesses to their customers. With an extensive range of solutions for Microsoft Skype for Business, Teams – Contact Centre, Quality Management and Operator console are helping organisations across the world to improve communications, productivity, efficiency and connecting their customers to your entire business.
Whether you’re a Skype or Teams user, or if you use Microsoft within your business environment, you benefit from a connected solution that’s available anywhere. But when it comes to customer communications, you may feel uncomfortable with having to manage dual infrastructure – a PBX for your call centre and Skype for Business for the rest of your telephony. An integrated solution from Enghouse Interactive will provide you with a single telephony platform, optimising your investments.
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Enghouse Interactive is a leading expert in customer communications. The contact centre is at the heart of your business, which provides opportunities to differentiate your company’s service, as well as gain feedback and build customer loyalty.
With over 25 years experience, across industries served, our communication platform is agile enough to efficiently respond to customers from any channel, while providing actionable intelligence to drive ongoing improvement. Our unique omnichannel contact centre solutions offer choice and flexibility. They are also scalable in deployment, size, complexity and integration to ensure successful and effortless customer interaction, whatever your budget.