“Implementing the Enghouse Interactive Outbound Predictive Dialler has helped us to reduce costs and improve productivity and efficiency within the call centre”.
“Agents have become far more productive for the business but they are also seeing the results of that enhanced productivity in their own pay packets and that has had a very positive effect on staff morale”.
“The ability to connect with and interact with the data generated by the solution more effectively, really helps us to drive up call volumes and achieve better results in the campaigns we carry out”