How we helped The Direct Travel Team

As a result of the new solution, The Direct Travel Team has significantly raised talk time on many of their projects, in some cases from 15 minutes per hour up to as much as 45 minutes per hour. Most of this can be attributed to the rich functionality of the dialler, and in particular, features like answer machine and busy tone detection. The success rate of campaigns has increased significantly also, mainly because the efficiency of automated dialling using the Enghouse Interactive solution enables The Direct Travel Team to contact many more leads in the same period of time.