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How we helped The Direct Travel Team

As a result of the new solution, The Direct Travel Team has significantly raised talk time on many of their projects, in some cases from 15 minutes per hour up to as much as 45 minutes per hour. Most of this can be attributed to the rich functionality of the dialler, and in particular, features like answer machine and busy tone detection. The success rate of campaigns has increased significantly also, mainly because the efficiency of automated dialling using the Enghouse Interactive solution enables The Direct Travel Team to contact many more leads in the same period of time.

3 top reasons The Direct Travel Team adopted the Enghouse dialler technology

Drive Efficiency Gains

Implementing the Enghouse Interactive Outbound Predictive Dialler has helped us to reduce costs and improve productivity and efficiency within the call centre”.

Double Agent Productivity

Agents have become far more productive for the business but they are also seeing the results of that enhanced productivity in their own pay packets and that has had a very positive effect on staff morale”.

Make Better Use of Data

“The ability to connect with and interact with the data generated by the solution more effectively, really helps us to drive up call volumes and achieve better results in the campaigns we carry out

Download the Direct Travel Team case study

Download Guide to Predictive Dialling

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