[Available on demand]
Knowledge really is power
Webinar duration: 50 min, including Q&A
Understanding your customers’ needs and preferences is crucial for providing them with the help and support needed to resolve their queries, quickly and effectively. While the idea of making knowledge accessible to agents as well as customers is neither new nor a guarantee for successfully improving FCR, intelligent technology is.
Watch this webinar recording and discover how delivering the right knowledge at the right time can help you provide a faster, more accurate and efficient service that drives customer loyalty and revenue growth.
Steve Morrell, Contact Centre Industry Analyst at ContactBabel, will share the key findings of his latest Inner Circle Guide to First Contact Resolution, focussing particularly on the impact of knowledge on CX and performance.