“Hybrid working in a Cloud Contact Centre with Microsoft Teams”
with Microsoft & Hitachi ABB Power Grids
Available On Demand
In this webinar, we discuss how businesses can extend their Microsoft Teams collaboration environment to the contact centre facilitating secure hybrid working practices and distributed teams in the New Normal. Ron Palinkas, Head of Customer Connect for the Americas at Hitachi ABB Power Grids, explains how Enghouse Cloud Contact integrated with Microsoft Teams gives them a single unified contact centre platform that supports optimal agent utilisation and workload balancing across the globe based on technical expertise and language skills. Thus, enabling Hitachi ABB Power Grids to flex to changing customer needs and achieve operational efficiency and visibility within the entire organisation.
A real-life success story presented by Microsoft, Hitachi ABB Power Grids and Enghouse Interactive
Theodora Malmström, Customer Success Product Marketing Manager, Microsoft
Ron Palinkas, Head of Customer Connect – Americas, Hitachi ABB Power Grids
Jeremy Payne, VP International Marketing, Enghouse Interactive
The format was an engaging discussion between Theodora, Ron and Jeremy led by questions from the moderator. The panellists joined via webcam.
We are the world’s most reliable customer contact technology provider. Our global brand is built on our track record of consistently honouring our commitments to our customers, our staff and our shareholders.
Enghouse Interactive, a subsidiary of Enghouse Systems Limited (TSX: ENGH), is a leading global provider of customer contact software and service solutions that deliver enhanced customer service and transform the contact centre from a cost centre into a powerful growth engine.
Our practices and solutions enable businesses to leverage meaningful, daily customer interactions to extract key insights used to deepen customer loyalty and uncover new opportunities to add value, profitably. Supporting over 10,000 customers, in 120+ countries, Enghouse Interactive works within any local regulatory environment and supports any telephony technology, whether deployed on-premises or in the Cloud, ensuring that our customers can be reached by their customers – anytime, anywhere and via any channel.