Much of the widespread acceptance of cloud-based solutions is thanks to the successful deployment of remote working contact centre agents as a reaction to the pandemic. Many call centres moved to a cloud-based environment within days and still managed to support customers as effectively.
Before then, the main driver for cloud was making Opex payments instead of Capex expenditure. However, the disaster recovery and business continuity advantages are now clear. In fact many businesses are implementing a hybrid working modal – ideal for cloud.
Created by ContactBabel, this 2022 Guide to Cloud-Based Contact Centre Solutions covers: