Join Enghouse Interactive and Richard Snow from Ventana Research and find out about the latest trends and issues organisations are facing in delivering an omnichannel customer experience in an increasingly digital age.
During the webinar "How to deliver an omnichannel customer experience" Richard will
- Share results from recent research - Next Generation Contact Centre in the Cloud
- Explore the synergy between true omnichannel and customer experience
- Highlight trends and best practices organisations are deploying to improve customer service and ultimately the customer experience
- Look at the future of customer experience and what to watch out for over the next few years