Housing associations face several challenges when it comes to customer service. Some of which existed pre-pandemic and have been accelerated by lockdowns but others are completely new.
So, how do you transform service delivery for housing associations? How do you become more digital and agile? How do you react faster to tenants? Or deliver a deeper, more joined-up service to more complex, emotionally driven issues?
Join Enghouse Interactive and guest speakers for a webinar dedicated to Housing Associations. We will take a look at the challenges housing associations are facing. Review what is driving customer behaviour and how to adapt. This session will also cover the part that innovative technology plays in aiding and managing change to transform service delivery.
Sam Dart, Head of Digital Technology Services at Sovereign Housing Association
Sam will explore how Sovereign has delivered their digital by design strategy. Additionally, he will cover look at how technology helped achieved that strategy, in particular the move to Microsoft Teams.
Richard Brown, Managing Director for Converse360
Richard brings a wealth of knowledge in delivering digital first customer engagement with AI, virtual assistants, and automation. He will provide a short demo of the service automation platform and showcase how it can typically reduce inbound calls, chats, and messages by 50%.
Housing association webinar - How to transform service delivery
We will take a look at the challenges housing associations are facing, what is driving customer behaviour, how to adapt, and how technology plays a big part in aiding and managing change to transform service delivery with the latest innovations in technology.
Enghouse would like you to join us as we provide expert know-how, but more importantly share ideas and strategies on how to deliver excellent service delivery to customers/tenants.
Recorded Thursday 15 July, 11am BST. Register to watch now.