Businesses are struggling to define quality customer service delivery, and thanks to cost and integration challenges, often failing to implement the necessary recording, monitoring and analytics tools to deliver it.

Enghouse Interactive in association with Brainfood Consulting will be explore the senses of quality, our latest survey and how you can use your senses to build the next generation of operational performance and quality management of customer experience in a digital orientated environment.

Agenda

• The Senses of Quality
• The Quality Survey – What is the reality currently?
• Understanding Performance & Quality
• Demo - See it in action
• Q&A