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Native customer interaction recording in Microsoft Teams

Enabling Contact Center Recording Natively in Microsoft Teams

Capturing conversations seamlessly across all your channels is important for any contact center, with business compliance, dispute resolution and quality improvement as key drivers.

While there are different methods for Teams voice recording, native integration with Teams provides the broadest coverage as it enables all calls to be recorded. This includes both standard PSTN and Teams calls, ensuring both contact center calls and back-office calls are captured.

Native customer interaction recording in MS Teams

Watch Carl Townley-Taylor, Product Manager at Enghouse Interactive share:

  • How Enghouse delivers native customer interaction recording in Microsoft Teams
  • The latest enhancements to Enghouse Quality Management Suite (QMS) ahead of the latest release update in January 2023
  • How actionable insights help monitor and train agents
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