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Webinar On Demand: Join Microsoft & Enghouse Interactive and learn how to leverage CRM within the Contact Centre

21st July 2016

Join Microsoft Dynamics and Enghouse Interactive and find out how you can deliver a truly integrated approach to customer service by integrating your contact centre into your CRM. The webinar "How to Leverage CRM within your Contact Centre" will take you through how to:

  • Use the systems you already have in place to drive better customer experience
  • Quickly identify areas of improvement in customer data that can drive a single source of  truth and 360 degree view of the customer
  • Reduce time for agents and customers by finding the right  information to maintain personalised service
  • Harness the power of social media to drive customer engagement