Join speakers from Forester and Enghouse as they discuss how to leverage artificial Kate Leggett, VP Principal Analyst at Forester, discusses how to leverage artificial intelligence technologies to extract actionable insights from the customer journey in order to enhance customer experience intelligence technologies to extract actionable insights from the customer journey in order to enhance customer experience.
With rapid advances in AI, contact centres can fundamentally transform the customer experience. From the first point of contact to the last, numerous touchpoints along the customer journey can leverage AI and add significant value to the customer experience.
Watch our keynote speakers Kate Leggett, VP & Principal Analyst at Forester, Steve Nattress, Product Director, and Jacki Tessmer, VP of Product Marketing at Enghouse Interactive, as they discuss the various AI technologies you should consider using. You’ll also see how vecko, our Voice of the Customer solution, provides organisations with the right information and recommendations to optimise your CX.