Watch on Demand, Enghouse Interactive’s very own VP of Global Marketing, Jeremy Payne, alongside BT Global Services’ futurologist Nicola Millard as they look into the future of the Contact Centre industry hosted by Call Centre Helper. For an interactive webinar, "The Shape of the Contact Centre Industry 2020 and Beyond".
With unpredictable customer preferences and new technology, the industry is changing. But, what will the best contact centres look like beyond 2020? In this webinar, we will piece together a picture of the contact centre of the future, to help you plan ahead and make the best decisions for your customers.