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Call Centre Helper Webinar: How to Develop Active Listening in the Contact Centre

14th March 2018

Join Enghouse Interactive and Call Centre Helper for an exclusive webinar - Wednesday 14th March 2018 @ 10:30am UK time.

Active Listening is about fully concentrating on what is really being said, rather than just passively 'hearing' the message of the caller.

It avoids the pitfalls of advisors jumping to conclusions. It can improve job effectiveness, the quality of the customer experience and can significantly improve First Contact Resolution.

In this webinar we look at how to develop active listening in the contact centre.