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State-of-the-art customer engagement – anytime, anywhere, via any channel

Enghouse CCaaS

State-of-the-art customer engagement – anytime, anywhere, via any channel

Elevate your contact centre capabilities, reduce costs and improve the customer experience with Enghouse CCaaS

Let customers reach you over the channel of their choice – voice, email, chat, SMS, and social media – and quickly get the answers they seek, whether via intelligent self-service or seamless access to subject-matter experts beyond the contact centre.

Use AI-driven analytics to understand customers’ concerns and increase profitability by delivering solutions that address their needs.

With Enghouse CCaaS, you not only get ultimate operational flexibility, resiliency and redundancy but also access to the industry’s most comprehensive range of contact centre capabilities.

Enghouse CCaaS

What is CCaaS?

A Contact Centre as a Service (CCaaS) solution enables organisations to handle all customer interactions through a single, cloud-based platform. Typically, it supports communication through a range of channels such as voice, chat, SMS, email, social media, and other media, such as video.

Because CCaaS solutions are subscription based, you only pay for what you need. This means they help reduce the cost and complexity of delivering customer service compared with on-premise offerings. In turn, this reduces IT and maintenance budgets. Continue…

Enghouse CCaaS

A future-proof contact centre that can grow with your business and support multiple contact centre operations on a single application while consistently delivering a high-quality experience.

Insights and Analytics

Employee Experience and Assistance

Supporting Services and Integrations

Integrations with Industry-leading Solutions

Advanced APIs and toolkits available in Enghouse CCaaS make it easy to integrate with an ever-expanding choice of applications and technologies. Choose from the extensive Enghouse portfolio and industry experts in UC, CRM, WFM, and more.

Microsoft Teams
Microsoft Dynamics 365
Oracle Service Cloud
Oracle Siebel
Facebook Messenger
Instagram Messenger
IBM Watson
Microsoft Azure Open AI Service
Google Dialogflow
Google Vertex AI

The increased readiness to migrate to the cloud is not least due to trends such as remote working and the digitisation of customer service. Organisations need to switch to service delivery models that adapt to changing consumer preferences and demand shifts.

However, this transformation doesn’t have to be intimidating. With the right guidance and a trusted partner by your side, migrating your contact centre to the cloud can be an exciting and successful journey.

Enghouse CcaaS

Enghouse CCaaS Pricing

Enghouse CCaaS – Standard

A voice-centric contact center
with advanced routing capabilities

£79 (GBP)

Per Concurrent Agent Price

Enghouse CCaaS – Advanced

An omni-channel contact center
for the best customer experience

£99 (GBP)

Per Concurrent Agent Price

Integrated Softphone
Callback (IVR and Web)
Self-service IVR
Reporting and Dashboards
Audio Recording
Screen Recording
Recording Storage 90 days 90 days
Supervisor Agent Assistance
Low-code Call Flow Design
Post Call Survey
Quality Management/Event Search & Playback
Quality Management/Agent Evaluation
UC Connectors
24/7 Support
API Access

Add Ons

Social Messaging
Workforce Management
CRM Connectors
AI Insights/Voice of the Customer
AI-Powered Agent Evaluation
AI-Powered Agent Assist
Outbound Voice Campaigns
Outbound Digital Campaigns
PCI Payment – Agent Assisted
PCI Payment – Digital Self-Serve
Knowledge Management
Speech Analytics
Text Analytics
Real-time Voice Translation
Real-time Chat Translation
Audio Branding (Voice Recording Service)

Related Resources

Let’s get started!

Contact us today and we’ll help make the right CCaaS choice for your contact centre.