Digital Customer Service Infographic

We are moving towards a fully connected world enabled by technology. Serving customers digitally is now a crucial requirement for providing a positive customer experience. Today’s customers demand immediacy, connectivity and simplicity in every interaction on their buying journey. Companies that are able to offer relevant and agile customer experiences will be the ones that differentiate themselves from their competitors.

This infographic looks at where we were at in 2021 – with many mind-boggling facts and figures that draw a picture of a customer service landscape deeply impacted by the COVID-19 crisis. So, where are we heading for in 2022 and beyond? Predictions and trends by renowned researchers and analysts such Aberdeen Group and PwC around CX, omnichannel, mobile customer experience and self-service point towards a future of predominately customer-led automation.

Find out for yourself and download our brand new infographic “the Future of Customer Service”!