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Our new Support Portal

Arc Forum

Our new Support Portal

With the launch of the Enghouse Interactive MySupport Portal, the Arc forums have been discontinued.

The MySupport Portal provides customers and partners access to manage support tickets online, as well as the fully-featured KnowledgeBase.

The Arc Forum has been replaced by our new Support Portal. The MySupport Portal is a valuable benefit of your Software Assurance (SWA) agreement and is available at

For customers with a valid SWA contract, please click here to register for the MySupport Portal. Any other product or contact information can be found here.

Looking for the Cisco Unified Attendant Console forums? These have been moved to

Thanks for your continued support.

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Having a contract in place with Enghouse Interactive gives us that security of having an expert partner to call on, as and when we need to.

Jens HammeringCEO Mobilepeople

We’ve been very pleased with the Enghouse Interactive team’s responsiveness to any issues we’ve had and we’ve also been delighted with the high-quality support they have consistently offered. Mark Hollingdale, Acting Head of Contact Centre, P&O Ferries

Mark HollingdaleActing Head of Contact Centre, P&O Ferries

The partnership with Enghouse means I can trust them to get on and support me with the value-added elements, while I focus on some of the core services. Knowing that we are both working together toward a common goal gives me confidence that I am providing the right solutions for my customers.

Thomas PorterBT Global Services