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Dedicated to the success of your business

Support

Dedicated to the success of your business

Enghouse Interactive Customer Support assists our customers and accredited partners in delivering world-class services to their clients. The team is dedicated to responding to issues and enquiries in a timely, accurate and professional manner.

Our customer support engineers are highly experienced in products, systems implementation, application management and advanced troubleshooting.

Enghouse Interactive’s extensive Technical Support team benefits from a large worldwide network of product experts, engineers, developers and trainers. This way, you are never far away from knowledgeable local people who can help.

Statement

Vulnerability Statement CVE-2021-4428

24/7/365

Servicing Success

Enghouse Interactive provides its customers with exceptional support through a global network of accredited partners. These partners deliver first and second line support, between 8 am to 6 pm GMT or 24/7/365, depending on customer requirement.

In the event that an issue cannot be resolved by the partner, Enghouse Interactive’s technical support team provides highly skilled engineers that work to stringent SLAs to ensure your issues are quickly and successfully resolved.

Access MySupport, the Enghouse Interactive Support Portal

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Online Support

Support Portal

Please be aware that we have launched our new online support web portal and knowledge base. This portal will give you a direct view of your outstanding support tickets logged with Enghouse Support. And you can also report new problems or view and amend any existing tickets. Additionally, you can choose to be notified automatically when a ticket is updated.

The new portal includes a knowledge base to help communicate the latest product information and prerequisite installation requirements. Please note: To access the support portal you must have an active (current) support contract with Enghouse Interactive.

Our support services include different plans so you can select the level of service that’s right for you and your business. All our plans are designed to ensure our solutions deliver exceptional performance.

Contact Us
Tel: +44 (0)203 3573001
Email: UKSupport@Enghouse.com

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“Having a contract in place with Enghouse Interactive gives us that security of having an expert partner to call on, as and when we need to. ”

Jens HammeringCEO Mobilepeople
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“We’ve been very pleased with the Enghouse Interactive team’s responsiveness to any issues we’ve had and we’ve also been delighted with the high-quality support they have consistently offered. Mark Hollingdale, Acting Head of Contact Centre, P&O Ferries”

Mark HollingdaleActing Head of Contact Centre, P&O Ferries
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“The partnership with Enghouse means I can trust them to get on and support me with the value-added elements, while I focus on some of the core services. Knowing that we are both working together toward a common goal gives me confidence that I am providing the right solutions for my customers. ”

Thomas PorterBT Global Services