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Customer Success

Professional Services

Customer Success

Dedicated, skilled and experienced

We employ a detailed lifecycle approach to all customer engagements. From initial planning and application discovery through ongoing maintenance, with the overall goal of improving your business.

Implementation of our comprehensive product portfolio is taken care of by our dedicated Professional Services team. Using their skills and experience with the CISCO, AVAYA and Microsoft platforms our team will execute the installation of your chosen solution to the highest standards.

We work within a defined framework to deliver our solutions. The Professional Services team will tailor this framework to suit your organisation’s requirements and provide the best level of service.

Professional Services

Implementation of our comprehensive product portfolio is taken care of by our dedicated and skilled Professional Services team.

High Standards

Using their skills and experience with the CISCO, AVAYA and Microsoft platforms, our team will execute the installation of your chosen solution.

Defined framework

The Professional Services team will tailor our framework to suit your requirements, enabling us to provide the best level of service.

WebRTC Enterprise video meeting solutions
Project Management

Our Project Management team has extensive experience of coordinating and managing project activities between customers, partners and our Professional Service team for many sizes and types of organisation.

Customer interaction solutions
Flexible Approach

Our Project Management team works within the Prince 2 framework. Our consistent but flexible approach supports the effective progress of each project to successful completion.

Expertise and Resources

Our projects include complex infrastructure and platform upgrades, migrations and custom application and integration development, plus deployment across sectors and regions.

Quality Control & Customer Insight Solutions
Committed to Quality

Working within the exacting standards of our QMS 9001 certification, our experienced delivery specialists will install the solution you have chosen in a professional manner.

Skilled Advanced Services Team

Our Advanced Services team can assist with the scope, design and implementation of custom solutions to complement our products. For instance, systems CTI integration, CTI integration, custom reporting and more.

Realise Your Goals

Our Advanced Services team works closely with sales, project management, implementation and customer services to provide effective engagement throughout the process, from quotation to delivery, sign-off and eventual support.

Find out how our dedicated team can help implement tailored solutions perfectly aligned to your requirements.

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