Solutions for NEC

Customer communication is everything today, so is understanding where you need to change business practice. Capture the metrics that are important to you, quickly, so you can be smarter. Enghouse Interactive with NEC provides an out of the box comprehensive set of tools to measure and improve your services.

NEC telephony is among the industry’s best communications for its robust, reliable and flexible nature. Enghouse Solutions for NEC can improve this even more by embracing the single database architecture. This helps your knowledge workers, executives, contact centre agents and operators to work together more effectively.

Easy Call Queue Management

Using customer information and skills based routing, callers are directed to the agents best able to help them, quickly and efficiently

Transform into A Contact Centre

Intelligently manage all contact types in a single, fully integrated solution. Includes calls, voice messages, email, SMS, and web chat.

Unparalleled Control

All contact centre operating parameters are adjustable, allowing any changes to be made in real-time with simple to use wizards.

Lower Call Abandonment Rates

More calls stay in the queue and are delivered to agents thanks to customised announcements and caller specific options.

Agent Screen-Pops

Screen-pops with incoming calls provide agents with caller name and phone number, the queue info, wait time, and additional notes.

Scalable, Modular Solution

A future proof investment with additional functionality available as and when required. Ideal for 5 to 100+ agents.

NEC’s UC for Business makes a real difference to your customer service.

Run your company faster than ever

Improve your organisation’s efficiency and productivity with UCB’s Process Automation. This helps get rid of time consuming, mundane manual processes which all cost staff time.

Information at your fingertips

Presence provides your operator with a wealth of information and functionality. Including Staff Profile and Phone Status, Estimated Time of Return (ETR), Voice messaging status, Number of new / urgent messages.

A single point for all your messages

Unified Messaging solution lets you access your voice messages from within your email application, and automatically synchronises your Presence with your calendars.