Customer communication is everything today, so is understanding where you need to change business practice. Capture the metrics that are important to you, quickly, so you can be smarter. Enghouse Interactive with NEC provides an out of the box comprehensive set of tools to measure and improve your services.
NEC telephony is among the industry’s best communications for its robust, reliable and flexible nature. Enghouse Solutions for NEC can improve this even more by embracing the single database architecture. This helps your knowledge workers, executives, contact centre agents and operators to work together more effectively.