Boost CX Performance

Microsoft

Boost CX Performance

Embed Microsoft collaboration and teamwork

Leverage your investment in Microsoft technology and embrace its phenomenally successful collaboration for your own customer communications.

Expand your contact centre capabilities with Enghouse Interactive’s portfolio of complementary fully integrated solutions. Support your customers, front-line workers, and back-office experts.

Whether you are an existing Skype for Business user, or on another PBX, or recently migrated to Microsoft Teams. We can help you provide the best resolution available for each call.

Microsoft Team Micro-site
Solutions for Microsoft
Integrated Agents

Leverage a single, powerful platform to manage all communications. Ensure your callers are always assisted in a timely and efficient manner.

Intelligent Skills-Based Routing

Queue interactions to the most suited agent each time. Prioritised handling of high-value customers to increases revenues.

Collaboration & Teamwork

Microsoft Teams shared workspace enables agent to engage effortlessly with back-office experts, providing the best resolution available.

CRM Integration

Agents have access to improved context and history for every interaction, increasing customer satisfaction and reducing call times.

Motivate and Engage your Team

A familiar and intuitive interface reduces training times. A gamified interface and dashboard heighten agent motivation and engagement.

Exceptional Efficiency Gains

Faster response times and overall improvements will achieve significant reduction in lost and abandoned calls, along with decreased costs.

Solutions for Microsoft

Whatever the stage of your Microsoft journey, we are here to help. Visit our dedicated Microsoft microsite for more information.

Complementary fully-integrated solutions to expand your contact centre capabilities and Microsoft technology
Contact centre
Operator Console for Microsoft Teams

Fully integrated with Microsoft Teams, our operator console provides a professional call handling solution with superb voice quality and no need for additional hardware. The rich integration with Teams provides unique collaboration options, as well as improved failover. Also available for Skype for Business. More ⇑.

Recording and Quality Management

Integrate our Quality Management solutions to help your organisations maintain quality of service while providing the security of stored records, captured according to local and international regulations. More

Call Analytics for Microsoft Teams

Deliver detailed analysis of Microsoft Teams and other communications systems. Our call analytics can be fully embedded as an app into your Microsoft Teams client or accessed via a browser. More ⇑.

Enhance your existing systems to delight your customers and empower your workforce. See the full extent of Enghouse Interactive Capabilities.

Related Resources

Enghouse Interactive has been a trusted Microsoft Gold partner for over twelve years. We provide interoperability with a full range of Microsoft platforms, including Exchange, Outlook, Dynamics CRM, Office 365, SharePoint, SQL Server, Windows Server, Skype for Business, and Teams.