CX Trends in 2022
Over the past two years, customer experience has transformed at an incredible rate.
Yet, with lots of new innovations coming out of the woodwork, how will service delivery continue to evolve in 2022? What changes can we expect in how organisations approach CX?
If you are looking forward to improving the customer experience with your brand, you don’t want to miss these trends for 2022.
We invite you to join Emma Jane McKeown, Customer Centricity Channel Manager at Heineken, Steve Morrell, Contact Centre Industry Analyst at ContactBabel, and Alex Black, CTO at Enghouse Interactive, for this on-demand session.