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What constitutes a good (and bad!) CX today?

Customer Experience Trends Webinar

What constitutes a good (and bad!) CX today?

Recorded 30th November 2021

CX Trends in 2022

Over the past two years, customer experience has transformed at an incredible rate.

Yet, with lots of new innovations coming out of the woodwork, how will service delivery continue to evolve in 2022? What changes can we expect in how organisations approach CX?

If you are looking forward to improving the customer experience with your brand, you don’t want to miss these trends for 2022.

We invite you to join Emma Jane McKeown, Customer Centricity Channel Manager at Heineken, Steve Morrell, Contact Centre Industry Analyst at ContactBabel, and Alex Black, CTO at Enghouse Interactive, for this on-demand session.

Customer Experience Trends


Emma Jane McKeown, Customer Centricity Channel Manager, Heineken

Emma Jane McKeown
Customer Centricity Channel Manager

Steve Morrell
Contact Centre Analyst

Alex Black Enghouse

Alex Black
Enghouse Interactive

Webinar: Customer Experience Trends

Watch on-demand and join this session to hear from guest speakers from Heineken and ContactBabel – don’t miss out on useful insights.

Duration: one hour including Q&A

Topics include:

  • What constitutes a good (and a bad!) customer experience today?
  • Has Cloud come of age?
  • Where is automated AI-powered customer service heading?
  • Is investment in omnichannel customer engagement paying off?
  • How can usability on mobile devices be improved to meet the growing demand for eCommerce and mobile customer service?
  • How is the role of the contact centre in a business changing?
  • Unlocking the Metaverse experience: what will future customer interactions look like?