Wednesday 30th June 2021 | 11am BST
Edwardian Hotels London
Group Service Operations Manager
Edwardian Hotels London
Director of Information Technology
Contact Centre Analyst & Managing Director
VP International Marketing
Tune into our live webinar on Wednesday 30 June at 11am BTS
Edwardian Hotels, one of the leading luxury hotel and hospitality brands in the UK, will describe how they successfully evolved their guest experiences to meet growing demand for more digital interaction.
Offering convenience and personalised service is indicative of this transformation and with ‘Edward’, their award-winning automated, text-based chatbot service the hotelier caters for guests who prefer the simplicity of digital interaction engaging them in a fun and personalised way.
Also joining this webinar will be Steve Morrell from contact centre industry expert and analyst ContactBabel who will be presenting some of the findings of the latest “Inner Circle Guide to Customer Engagement & Personalisation”.
Together with Jeremy Payne, VP International Marketing at Enghouse Interactive, the panellists will be discussing the building blocks of effective personalisation and customer engagement, the importance and benefits to the customer experience as well as practical tips and pitfalls to avoid when implementing a successful customer engagement strategy.
Register your place today
About Enghouse Interactive
We are the world’s most reliable customer contact technology provider. Our global brand is built on our track record of consistently honouring our commitments to our customers, our staff and our shareholders.
Enghouse Interactive, a subsidiary of Enghouse Systems Limited (TSX: ENGH), is a leading global provider of customer contact software and service solutions that deliver enhanced customer service and transform the contact centre from a cost centre into a powerful growth engine.
Our practices and solutions enable businesses to leverage meaningful, daily customer interactions to extract key insights used to deepen customer loyalty and uncover new opportunities to add value, profitably. Supporting over 10,000 customers, in 120+ countries, Enghouse Interactive works within any local regulatory environment and supports any telephony technology, whether deployed on-premises or in the Cloud, ensuring that our customers can be reached by their customers – anytime, anywhere and via any channel.