Customer Engagement Webinar

Edwardian Hotels is one of the leading luxury hotel and hospitality brands in the UK.  In this webinar they describe how they evolved their guest experiences to meet growing demand for more digital customer engagement.

Offering convenience and personalised service is indicative of this transformation. Therefore, the hotelier introduced ‘Edward’, their award-winning automated, text-based chatbot service. Learn how ‘Edward’ engages with guests who prefer digital interactions in a fun and personalised way.

In addition, Steve Morrell, contact centre industry expert and analyst at ContactBabel also takes part. Steve presents the findings of the latest “Inner Circle Guide to Customer Engagement & Personalisation”.

Together with Jeremy Payne, VP International Marketing at Enghouse Interactive, the panellists discuss the building blocks of effective personalisation and customer engagement. Additionally, the panel examines the importance and benefits to the customer experience. Finally, this webinar also cover practical tips and pitfalls to avoid when implementing a successful customer engagement strategy.

[Recorded Wednesday 30th June 2021]