How Edwardian Hotels delivers a truly exceptional personalised experience for their guests

Customer Engagement Webinar

How Edwardian Hotels delivers a truly exceptional personalised experience for their guests

Watch Customer Engagement Webinar Recording

Panellists

customer engagement 2021 webinar alice chiplin

Alice Chiplin
Group Service Operations
Edwardian Hotels London

customer engagement 2021 webinar michael mrini

Michael Mrini
Director of IT
Edwardian Hotels London

customer engagement 2021 webinar steve morrell

Steve Morrell
Contact Centre Analyst
ContactBabel

customer engagement 2021 webinar

Jeremy Payne
VP International Marketing
Enghouse Interactive

Available On Demand

Edwardian Hotels is one of the leading luxury hotel and hospitality brands in the UK.  In this webinar they describe how they evolved their guest experiences to meet growing demand for more digital customer engagement.

Offering convenience and personalised service is indicative of this transformation. Therefore, the hotelier introduced ‘Edward’, their award-winning automated, text-based chatbot service. Learn how ‘Edward’ engages with guests who prefer digital interactions in a fun and personalised way.

In addition, Steve Morrell, contact centre industry expert and analyst at ContactBabel also takes part. Steve presents the findings of the latest “Inner Circle Guide to Customer Engagement & Personalisation”.

Together with Jeremy Payne, VP International Marketing at Enghouse Interactive, the panellists discuss the building blocks of effective personalisation and customer engagement. Additionally, the panel examines the importance and benefits to the customer experience. Finally, this webinar also cover practical tips and pitfalls to avoid when implementing a successful customer engagement strategy.

[Recorded Wednesday 30th June 2021]