How Edwardian Hotels delivers a truly exceptional personalised experience for their guests

Available On Demand


Edwardian Hotels London

Alice Chiplin
Group Service Operations Manager

Edwardian Hotels London

Michael Mrini
Director of Information Technology


Steve Morrell
Contact Centre Analyst & Managing Director

Enghouse Interactive

Jeremy Payne
VP International Marketing

Watch Customer Engagement Webinar Recording

Edwardian Hotels is one of the leading luxury hotel and hospitality brands in the UK.  In this webinar they describe how they evolved their guest experiences to meet growing demand for more digital customer engagement.

Offering convenience and personalised service is indicative of this transformation. This is why the hotelier introduced ‘Edward’, their award-winning automated, text-based chatbot service.  Learn how ‘Edward’ engages with guests who prefer digital interactions in a fun and personalised way.

Also participating on this Customer Engagement webinar is Steve Morrell, contact centre industry expert and analyst at ContactBabel. Steve presents the findings of the latest “Inner Circle Guide to Customer Engagement & Personalisation”.

Together with Jeremy Payne, VP International Marketing at Enghouse Interactive, the panellists discuss the building blocks of effective personalisation and customer engagement. Additionally, the panel examines the importance and benefits to the customer experience. Finally, this webinar also cover practical tips and pitfalls to avoid when implementing a successful customer engagement strategy.

[Recorded Wednesday 30th June 2021]

About Enghouse Interactive

We are the world’s most reliable customer contact technology provider. Our global brand is built on our track record of consistently honouring our commitments to our customers, our staff and our shareholders.

Enghouse Interactive, a subsidiary of Enghouse Systems Limited (TSX: ENGH), is a leading global provider of customer contact software and service solutions that deliver enhanced customer service and transform the contact centre from a cost centre into a powerful growth engine.

Our practices and solutions enable businesses to leverage meaningful, daily customer interactions to extract key insights used to deepen customer loyalty and uncover new opportunities to add value, profitably. Supporting over 10,000 customers, in 120+ countries, Enghouse Interactive works within any local regulatory environment and supports any telephony technology, whether deployed on-premises or in the Cloud, ensuring that our customers can be reached by their customers – anytime, anywhere and via any channel.

Contact Us

Phone: +44 (0) 20 3357 3040

Email: marketingemea@enghouse.com

Website: enghouseinteractive.co.uk