The Changing Landscape of Customer Communications

Customer Communications Infographic

The Changing Landscape of Customer Communications

2022 Survey Results Infographic

Please click to view the Mapping the Future of Customer Communications infographic.

The mix of communication channels organisations use to interact with customers has changed significantly throughout the pandemic. It has accelerated new forms of digital engagement and increased customer expectations. However, recent research commissioned by Enghouse Interactive has exposed the challenges and shortfalls in delivering a customer service. Businesses need to examine what channels and service approaches work for them now and in the future.

The statistics in this infographic are based on research polling 100 IT professionals and 100 UK consumers in February 2022. You can download a more detailed executive summary report here.

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Your customers want to interact with organisations that value their time, in ways that are painless, quick, and easy. To meet these demands, ensure you have the right customer interaction solutions in place. Not only to respond successfully every time but also manage, monitor, measure and gain even more insight and value from customer interactions.