Improving the Daily Lives of the People of the Contact Centre
The Enghouse Interactive portfolio strives to improve the daily lives of people in the contact centre through interaction management software, and our 2018 software releases are a significant contribution to this mission.
We know happy contact centre agents equal happy customers, but who is the happy agent? We believe it’s the agent that’s in control, has all the information they need at their finger tips, isn’t stressed, can confidently handle every challenge and come back tomorrow to do it all again.
It’s our mission to develop great tools that allow agents to do exactly that – leave the office every day knowing they conquered every challenge thrown at them and made their customers happy. We have a strong relationship with our customers, and work alongside them to ensure they’re not fighting their battles alone.