Please find below Arc Pro technical information – Console for Cisco. It shows the release lifecycle matrix and the current level of support available for each release version. This matrix is updated at every major release to provide advance notice of any changes in version support.
Arc Pro Technical Info
A matrix showing Cisco Unified Communications Manager release versions and service releases, and the compatible versions of Arc Pro and Call Centre components. If your version of CUCM is not listed, please contact us – it’s likely that interoperability testing with Cisco is planned or underway.
Arc Pro Attendant Console & Call Centre software.
End of Life Policy
Describes the process by which Enghouse Interactive announces the end of sale, the end of support and ultimately the End Of Life (EOL) of a product set.
This document should be used in conjunction with the Arc Pro Installation Guide to assist you in the successful planning and implementation of an Arc Pro system.
Compatibility and Performance
This document describes the hardware, operating system, client, virtualisation software environment requirements, UC system compatibility and guidelines for use of third party components as well as performance statistics and system sizing guidelines.
We have more than 20 years’ experience in selling voice applications for Cisco Unified Communications Manager platforms. As a Preferred Solution Developer, we work closely with Cisco to develop solutions proven to help reduce call answer times.