Meaningful, daily customer interactions

About Enghouse Interactive

Meaningful, daily customer interactions

Flexibility and choice across the whole customer journey

Delivering a positive customer experience is essential to maintaining that competitive edge and staying ahead of the game. Customers want to be served at a time that suits them and through the channel of their choice, including self-service.

To meet these demands, businesses need to ensure they have the right customer interaction mechanisms in place. Not only to respond to customer enquires successfully but also to measure and monitor communications to ensure quality and efficiency.

At Enghouse Interactive, our approach is that one size does not fit all.  We offer choice, flexibility and scalability in deployment and integration to ensure effortless customer interactions, whatever your size and budget.

Our capabilities
Customer Contact Communications
Increase first contact resolution

Channel Choice

We develop and supply the widest range of customer contact solutions on the market. Our integrated suite of solutions includes both inbound and outbound contact centres, self-service, quality management, video collaboration and advanced integrations.

Embed true teamwork and add a wealth of advanced features into all customer experiences. Extend your existing investment and gain business intelligence and end to end visibility of customer interactions. We integrate and are certified with a range of industry-leading systems including Cisco, Avaya, NEC, and Microsoft.

Flexibility and cost efficiencies

Deployment Choice

Our wide portfolio offers customers and partners a complete, fully-featured customer interaction solution from a single vendor. We support the full range of deployment methods from premise-based, to private, public or community cloud and even hybrid requirements. More.

Delivering technology and expertise

Trusted Worldwide

Today, we help more than 15,000 organisations globally to handle over 1 billion customer interactions across all sizes and industries. We support more than 1 million agent seats handling over 1 billion interactions through our systems daily. This makes Enghouse Interactive one of the biggest providers of customer contact solutions in the world. More.

ISO 9001:2015 certified

Quality You Can Trust

Our ISO 9001:2015 certification is your ultimate assurance of quality in design, development, production, installation, and service. When you purchase products from us as an ISO 9001:2015 certified company, you invest in the highest internationally recognised level of quality and consistency.

Our UK office operating in accordance with ISO 14001:2015 standard demonstrates our commitment to environmental regulatory compliance and investment in the resources necessary to ensure a more sustainable future.

Solutions that transform customer engagement

Who We Are

Enghouse Interactive is a subsidiary of Enghouse Systems Limited, a traded Canadian based software and services company. Enghouse provides enterprise software solutions focusing on remote work, visual computing and communications for next-generation software-defined networks.

Founded in 1984, Enghouse shares are traded on the Toronto Stock Exchange (TSX) under the symbol “ENGH”. More.

A light-hearted look at the importance of getting customer service right.  How to ensure customers can be unique, be social and be served their way.

Exceptional customer engagement solutions for effortless customer contact

Our solutions enable organisations such as yours to increase revenues, reduce costs, improve call handling, and retain customers.