Mayo County Council

Solution used

  • Communications Center

Driving Innovation Through Change

Mayo County Council is a local authority on Ireland’s west coast. Through nine regional offices and a team of 1,300 staff, it supports over 130,000 residents, delivering services, encompassing everything from housing to the environment, and from transportation to urban planning and development. Mayo are a cloud first, digital first organisation. To support this strategy they have invested in the Microsoft Stack along with pushing out Microsoft Teams throughout the organisation. Once Teams was in place, the missing piece in the jigsaw was to find a contact centre solution to integrate with it and to manage calls made within the Teams environment.

It was key that the chosen solution was cloud compatible; capable of refining internal processes and associated communications, and that it provided detailed reporting and call analytics. On the advice of their trusted Microsoft Gold Partner, MJ Flood Technology, they decided to go with Enghouse Interactive Communications Center (CC) as it fitted the bill perfectly.

To find how Mayo County Council has benefited from Enghouse Interactive Communications Center download the full story here.

INDUSTRY
Local Government

GOALS
To streamline service offerings to drive public engagement and interaction.

SOLUTION
Enghouse Interactive Communications Center

BENEFITS

  • Pulling together front, middle and back-office teams through integration with Microsoft Teams
  • Improved first contact resolution
  • Greater operational efficiency through the elimination of tedious administration tasks
  • Intuitive and easy to use with agents up and running in a matter of days
  • Greater insight into contact centre activities through detailed reporting