First-class contact centre software
Your call centre is vital to delivering the experience that your customers demand. Empower your agents with the customer contact platform they need to deliver an exceptional experience. We can help you increased efficiency to drive real performance gains.
Omnichannel queuing and skills-based routing ensure all interactions are identified, prioritised, and transacted expertly, first time, every time.
Equip agents with access to real-time and historical information, context-sensitive knowledge and the tools to resolve enquiries quickly and efficiently.
Enable agents to handle multiple interactions at once. Seamlessly escalate across contact channels for greater resolution or deal closing.
“The Enghouse platform has enabled us to save lots of time, energy and emotion. There’s an obvious saving in operating expenses, but also in unwanted downtime which is critical when dealing with major incidents.”
“The new contact centre solution from Enghouse gives us the ability to improve turnaround times for customer queries and interactions and reduce the cost of our customer engagement.”
“The time it takes the customer to get where they want to be has vastly improved, alonge with first contact resolution. It has taken our customer service to a new and unforeseen satisfaction level both internally and externally.”
For over 25 years, we’ve helped our customers deliver a positive customer experience and maintain a competitive edge.
Benefit from the strength and stability of a global organisation as well as a local approach and skilled, dedicated team.
We understand your customers and their expectations of channel choice and high-quality, efficient service.
“The end to end experience has been excellent, a strong procurement submission which continued through the design and implementation phase. LHP has seen significant benefits across all customer contact channels with improvements to PCA top quartile performance, reduction in average handling times, and our in-hours e-mail and social media response times are now in real time.
The implementation of the multi-channel platform has been central to our digital strategy and has given our customers greater freedom and choice with their contact preferences.”
Nothing beats talking to skilled agent. Optimise your voice channel for exceptional customer experience.
Increase efficiency while complying with legal or regulatory requirements. Improve agent motivation with predictive dialling.
Add a personal touch that strengthens relationships, builds trust and delivers better outcomes more quickly.
Speed up responses, improve accuracy, personalise more – deliver exceptional email customer service.
Embrace social media customer service, flag and resolve issues before they put your brand at risk.
Improve customer service for your website visitors and step in to
help them when they need it.
Guide your customers to success through enhanced, personalised real-time service and support.
Make it convenient for your customers to interact with you through their favourite apps.
Ensure calls are identified, prioritised, routed and transacted expertly, first time, every time.
Our contact centre solutions are designed to ensure successful and effortless customer interactions, whatever your size and budget. Find out how we can help.
Talk to a member of our sales team
Choose the capabilities that work best for your company – as you need them. Our solutions are modular so you can add functionality such as Self-Service, Quality Control & Analytics, Enterprise Video Collaboration, and Integrations, as your requirements evolve.
Automate simple, repetitive interactions with a wide range of speech recognition, touch-tone, and mobile IVR solutions.
Serve and support your customers 24/7 with AI-powered solutions. Free up your agents and experts to respond to more valuable and complex queries.
Underpin your self-service with a self-learning, centralised knowledge base that can be shared between different channels and across your organisation.
Use AI and NLP to evaluate up to 100% of advisors and customer interactions, bias-free and across all channels.
A virtual coach that helps your agents say exactly the right things, in the right way, on every call, and respond correctly to your customers in any given situation.
Multichannel live monitoring and secure recording of interactions across voice, email, chat, SMS and other channels.
With flexible deployment options, our customer interaction solutions are quick to implement, easy to use, and adapt to meet ever-changing needs.
A fully virtualised solution dedicated to you, fully optimised for your specific needs.
Share the most advanced technologies and globally available infrastructure on a very cost-effective basis.
Combines the benefits of both delivery models with extra flexibility and the ability to provide additional services.
On-Premise deployments for total control over your communications and collaboration environment.
Your customers want to interact with organisations that value their time, in ways that are painless, quick, and easy. To meet these demands, ensure you have the right call centre software solutions in place.
Whatever your specific challenges are, we can help deliver the best call centre solution for you.
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