The modern contact centre needs to empower your agents with integrated solutions that help improve operational efficiencies and increase customer loyalty with a personalised approach.
Enghouse Interactive together with Microsoft and Flogas Ireland discussed how we are taking customer experience to a new level by Building a Collaborative Contact Centre with Microsoft Teams.
We discuss how we need to adapt not only to a new cultural environment but also to the new technology landscape.
Tina Shepherd Microsoft Teams Technical Specialist – looked at how Teams is breaking the barriers in the way we work and collaborate. That by collaboration and unified data sources, will enable organisations to engage with colleagues and customers in a seamless way from anywhere.
Brian Gahan Head of IT – provided a real live example on how Flogas Ireland built a robust and efficient contact centre on Microsoft Teams – with minimal disruption during lockdown.