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Local Government

Customer service within local government

Why investing in technology is essential for customer service within local government

By AI & Automation, Customer Experience, Integration, Local Government, Moving to the Cloud, Self Service

Customer service within local government remains a priority as councils aim to meet the changing needs of their citizens. However, data from the Local Government Association suggests that councils will need to spend an additional £2.6 billion per year just to maintain services at their current level of accessibility and quality. This enormous funding shortfall potentially impacts everything that local…

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Digital Local Government

Digitally delivering on customer needs in local government

By Contact Centre, Customer Experience, Local Government

Customers increasingly want to interact with their local councils digitally, rather than having to pick up the phone or visit physical offices. It saves them time and makes transactions simpler and easier to do. Embracing digital technology also provides local government with multiple benefits. It helps councils to be more efficient, thus saving money, as well as enabling them to…

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choose the right contact centre solution

Essential insights for ensuring you choose the right contact centre solution

By Contact Centre, Local Government, Moving to the Cloud, Unified Communications & Collaboration

Today, delivering excellent customer service is essential. This means you need the right contact centre technology in place to support your operations. Every organisation is different, so it’s important to choose the right solution for you. Making the right choice Start the process of choosing a new contact centre solution by asking three key questions: What are your business needs? Review…

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