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Finance & Banking

Customer Experience in Financial Services

Customer experience in financial services

By Contact Centre, Customer Experience, Finance & Banking

Delivering the right customer experience has always been vital in banking and financial services. This has intensified as the sector has shifted from face-to-face branch interactions to the phone and through digital channels. As customer service needs change, how are banks responding? The 2022 ContactBabel UK Contact Centre Vertical Markets: Finance report provides the answers. Sponsored by Enghouse Interactive, it…

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