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Accessible customer service

Why providing accessible customer service is essential for every organisation

By Contact Centre, Customer Experience, Hybrid, IVR, Video Communications

With 14.6 million disabled people in the UK, it is vital that businesses provide them with accessible customer service. As well as being the right thing to do, ensuring it is easy for those with disabilities to engage with your organisation increases revenues and improves corporate reputation. Importantly, ensuring your contact centre environment is accessible to agents with disabilities provides…

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