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Technology to support your agents

8 ways technology can better support your agents

By Call & Screen Recording, Contact Centre, Knowledge Management, Live Video Chat, Real-Time Speech Analytics, Workforce Management

Contact centre agents are the frontline of your organisation. However, their jobs can be very stressful. Agents are often called on to help customers who may be angry or upset and they have to react with professionalism, compassion and empathy. Their jobs can often be monotonous and pressurised, with continuous monitoring to ensure they are resolving customers queries as fast…

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