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Simon Adnett

contact centre choice

Cloud v on-premise: why it’s a matter of contact centre choice

By Contact Centre, Deployment Options, Moving to the Cloud

No two organisations are the same, meaning their contact centre choices around technology need to reflect their specific needs. This is particularly true when it comes to the cloud, with many contact centres deploying Contact Centre as a Service (CCaaS) solutions. However, the cloud isn’t necessarily right for everyone. Some organisations have strong reasons to retain their systems on-premise. Alternatively,…

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