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Patricia Merchan

Integrate call recording into Microsoft Teams

How to integrate contact centre call recording into Microsoft Teams

By Call & Screen Recording, Microsoft, Microsoft Teams, Quality Control & Customer Insights

As Microsoft Teams becomes a core part of the contact centre, organisations must find a way to integrate all of their existing functionality into the platform. Call recording is an essential part of this, providing compliance and quality assurance. However there are multiple approaches to call recording within Teams. So how should you go about ensuring this key piece of…

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