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Anna Stokes

Native Teams Contact Centre – The New Era

By Contact Centre, Hybrid Working, Microsoft Teams, Remote-Working, Unified Communications & Collaboration
Since its first release in 2017, Microsoft Teams has enabled businesses to shift successfully from on-site to remote working. And now we are looking at the new post-pandemic normal of hybrid working: a combination of on-site and remote. For the first time, contact centre agents can be both remote and connected to the whole business, wherever they are. Customer journeys are becoming…
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