Skip to main content
All Posts By

Alex Black

successful digital customer experience transformation

The 4 key components of a successful digital customer experience transformation

By Customer Experience

The shift to digital is driving radical change in customer service across all industries. Consumers now want an improved, more digital experience however and whenever they make contact. They demand a wider range of channels and want to be able to switch effortlessly between them during the customer journey. The pandemic has accelerated many aspects of this transformation as lockdowns…

Read More