Actionable Insights To Optimise The Customer Experience

Enghouse Interactive AI Insights

Actionable Insights To Optimise The Customer Experience

Detailed. Actionable. Real-time.

Enghouse Interactive AI Insights Solution

Using conversational artificial intelligence (AI), vecko listens to the Voice of the Customer (VoC). It extracts actionable insights from a wide range of digital media with greater than 95% analysis accuracy. As a result, it helps organisations identify and leverage the “why” hidden in NPS and CSAT feedback.

Vecko helps empower your organisation to deliver a better overall experience. Firstly by quickly identifying the opportunities that help you extend the capabilities that exceed your customer’s expectations. Secondly, it helps you to resolve issues before they become serious impediments to retaining and increasing customer loyalty.

Vecko simplifies the understanding of customer feedback by leveraging its proprietary analytics, custom-developed algorithms. This is combined with a deep understanding of industry-specific linguistics, terminologies, phraseologies and other proprietary approaches to deliver over 95% accuracy of customer statements made. No additional parsing, processing or validation required.

vecko listens to the Voice of the Customer

8 Reasons Why You Should Get AI Insights

Quickly analyse customer statements

Analyse customer statements quickly

Identify valuable trends

Identify valuable trends

Optimise service levels

Optimise service levels

Accelerate new product development

Accelerate new product development

Intuitive visual GUI management interface

Intuitive visual GUI management interface

Open standards-based API

Open standards-based API

Easy to scale

Easy to scale

Access from anywhere

Access from anywhere

Choice Of Deployment Options

On-Demand Webinar

How AI-Enabled Super-Agents Improve CX

With rapid advances in Artificial Intelligence, Contact Centres can fundamentally transform the customer experience. From the first point of contact to the last, numerous touchpoints along the customer journey can leverage AI. This will also add significant value to the customer experience.

Watch keynote speaker Kate Leggett, VP & Principal Analyst at Forester, discuss the various AI technologies you should consider using. Joined by Steve Nattress, Product Director, and Jacki Tessmer, VP of Product Marketing at Enghouse Interactive, the panel will also discuss how AI can be leveraged to extract actionable insights.

You’ll also see how our vecko product provides organisations with the right information and recommendations to optimise your Customer Experience.

Forrester Megatrends Report

Three Customer Service Megatrends:

Fuse AI And Agents To Drive Better Experiences

Why Read This Report?

This report reveals the top three customer service trends that customer service leaders must pay attention to today.

See how automation and AI continue their march into customer service operations, with enterprises reaping the rewards. As operations become more efficient and enterprises deliver differentiated experiences, uncover new revenue streams, and reinvent business models.

Find out how automation and AI can also transform your workforce, leading to smarter, faster, and more satisfied agents.

Infographic

How AI-empowered super-agents improve the Customer Experience

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AI-empowered Super-Agents Infographic

Additional Resources

Quick Solution Overview

Quick Solution Overview

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CX Insights Brochure

CX Insights Brochure

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whitepaper action through deeper insight

Action Through Deeper Insight

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