Enghouse Interactive AI Insights Solution
Using conversational artificial intelligence (AI), vecko listens to the Voice of the Customer (VoC). It extracts actionable insights from a wide range of digital media with greater than 95% analysis accuracy. As a result, it helps organisations identify and leverage the “why” hidden in NPS and CSAT feedback.
Vecko helps empower your organisation to deliver a better overall experience. Firstly by quickly identifying the opportunities that help you extend the capabilities that exceed your customer’s expectations. Secondly, it helps you to resolve issues before they become serious impediments to retaining and increasing customer loyalty.
Vecko simplifies the understanding of customer feedback by leveraging its proprietary analytics, custom-developed algorithms. This is combined with a deep understanding of industry-specific linguistics, terminologies, phraseologies and other proprietary approaches to deliver over 95% accuracy of customer statements made. No additional parsing, processing or validation required.