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Actionable Insights To Optimise The Customer Experience

Detailed. Actionable. Real-time.

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Enghouse Interactive AI Insights Solution – Vecko

Solution Overview

Using Conversational Artificial Intelligence (AI), vecko listens to the Voice of the Customer “VoC” and extracts actionable insights from a wide range of digital media (with greater than 95% analysis accuracy) helping organisations identify and leverage the “why” hidden in NPS and CSAT feedback.

Vecko helps empower your organisation to deliver a better overall experience, by quickly identifying the issues that help you extend the capabilities that exceed your customer’s expectations and resolve others before they become serious impediments to retaining and increasing customer loyalty.

Vecko simplifies the understanding of customer feedback by leveraging its proprietary analytics, custom-developed algorithms, along with a deep understanding of industry-specific linguistics, terminologies, phraseologies and other proprietary approaches to deliver over 95% accuracy of customer statements made. No additional parsing, processing or validation required.

Top 8 Reasons Why You Should Get AI Insights – Vecko

icon: quickly analyse

QUICKLY ANALYSE CUSTOMER STATEMENTS

icon: identify trends

IDENTIFY VALUABLE TRENDS

icon: optimise service levels

OPTIMISE SERVICE LEVELS

icon: accelerate development

ACCELERATE NEW PRODUCT DEVELOPMENT

icon: intuitive GUI

INTUITIVE VISUAL GUI MANAGEMENT INTERFACE

icon: open standards api

OPEN STANDARDS BASED API

icon: easy to scale

EASY TO SCALE

icon: access from anywhere

ACCESS FROM ANYWHERE

Choice Of Deployment Options:

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Enghouse Interactive On-Demand Webinar: How AI-Enabled Super-Agents Improve CX

With rapid advances in Artificial Intelligence, Contact Centres can fundamentally transform the customer experience. From the first point of contact to the last, numerous touchpoints along the customer journey can leverage AI and add significant value to the customer experience.

Watch our keynote speakers Kate Leggett, VP & Principal Analyst at Forester, Steve Nattress, Product Director, and Jacki Tessmer, VP of Product Marketing at Enghouse Interactive, as they discuss the various Artificial Intelligence technologies you should consider using, as well as how AI can be leveraged to extract actionable insights from the customer journey. You’ll also see how our vecko product provides organisations with the right information and recommendations to optimise your Customer Experience.

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The Three Customer Service Megatrends In 2020: Fuse AI And Agents To Drive Better Experiences

Why Read This Report?

Automation and AI continue their march into customer service operations, and enterprises reap the rewards. Operations become more efficient, and enterprises deliver differentiated experiences, uncover new revenue streams, and reinvent business models. Automation and AI also transform the workforce: Agents work faster and smarter and are more satisfied. This report reveals the top three customer service trends that customer service leaders must pay attention to in 2020.

What you’ll learn

  • Poor customer service costs businesses tens of billions of pounds
  • Agents will no longer be essential to scare customer service
  • Agents desktop modernise to handle complex issues
  • Agent staffing and culture transform as AI sets in

Check out this Infographic for some interesting insights into how AI-empowered Super-Agents improve the Customer Experience.

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Infographic: How AI-empowered Super-Agents improve the Customer Experience

Check Out These Additional Resources To Learn More

Brochure: Understanding the Voice of the Customer

Why AI Insights – Vecko ?

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Solution Overview: AI Insights Vecko

Quick Solution Overview

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About Enghouse Interactive

We are the world’s most reliable customer contact technology provider. Our global brand is built on our track record of consistently honouring our commitments to our customers, our staff and our shareholders.

Enghouse Interactive, a subsidiary of Enghouse Systems Limited (TSX: ENGH), is a leading global provider of customer contact software and service solutions that deliver enhanced customer service and transform the contact centre from a cost centre into a powerful growth engine.

Our practices and solutions enable businesses to leverage meaningful, daily customer interactions to extract key insights used to deepen customer loyalty and uncover new opportunities to add value, profitably. Supporting over 10,000 customers, in 120+ countries, Enghouse Interactive works within any local regulatory environment and supports any telephony technology, whether deployed on-premises or in the Cloud, ensuring that our customers can be reached by their customers – anytime, anywhere and via any channel.

Contact Us

Phone: +44 (0) 20 3357 3040

Email: marketingemea@enghouse.com

Website: enghouseinteractive.co.uk