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Agent wellbeing in the hybrid workplace

On Demand Virtual Roundtable

Agent wellbeing in the hybrid workplace

Recorded Thursday 25 March 2021

A virtual roundtable with Microsoft, Salesforce, WellKom, CIEHF, and Ascensos


How can organisations balance employee needs and aspirations around how they want to work in the future with business objectives?

Our fantastic line-up of experts will review the social, physical, and psychological impact of the pandemic on frontline workers. They will offer also practical advice on how to prepare for a future in a hybrid work environment.

In realising the scale of the opportunity in supporting employee health and wellbeing, we aim to empower you to effectively navigate ambiguity and take proactive measures in protecting your workforce and accelerating overall organisational success.

agent wellbeing webinar


Jeremy Payne

VP International Marketing at Enghouse Interactive

Angela McKenna

SVP Global Talent Development at Salesforce

Mohammed Arif

Business Group Director – Modern Workplace and Security at Microsoft

Dr N.Rashid

Chief Executive at the Chartered Institute of Ergonomics & Human Factors

Anthony Phillips

MD and Founder at WellKom

Yvonne Hart

Chief Happyologist at Ascensos

Watch now

Join our virtual roundtable with Microsoft, Salesforce, WellKom, CIEHF, and Ascensos.

Topics include:

  • How front-line staff want to work in future and what they need to be productive
  • How to improve the wellbeing and performance of your workforce
  • How to leverage technology to build a thriving hybrid workplace
  • How employee wellbeing drives organisational success
  • How leading organisations are reimagining the future of work to increase their competitive advantage

Further Reading

Inner Circle Guide to Contact Centre Remote Working Solutions

Tips on costs, time scales, and managing the motivation and performance of homeworkers. Plus how to ramp up self-service and digital channels to handle increases in contact volumes and absence.


Quick Guide to Remote Working for the Contact Centre

Guidance on equipment and software needs, access and security considerations, planning recommendations as well as ways to ease the transition for your customers and helpful tips for your staff.


Blog: Supporting agent wellbeing in a hybrid working world

The pandemic and lockdowns have dramatically increased the importance of focusing on agent mental and physical wellbeing. Stress levels have soared – amongst both customers and agents…


Whatever your ‘new normal’ is now, we understand that many of the hurried homeworking workarounds are starting to creak. If you’re searching for a robust, feature-rich solution to support your remote workforce longer-term – we’re here to help.